Returns & Exchanges

At Halifax Watch Company, we want you to be completely satisfied with your timepiece. If your purchase isn't quite right, you can return or exchange any unworn, original-condition item within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the item you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Place the watch in its original manufacturer packaging, including all manuals, warranty cards, and any removed bracelet links to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the watch's condition, we will process your refund or exchange within 3-5 business days to your original payment method.