Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are all your watches authentic and covered by warranty?
Yes, every timepiece sold by Halifax Watch Company is 100% authentic and comes with a full manufacturer's warranty. We are an authorized retailer for all brands we carry.
How long does shipping take within Canada and internationally?
Domestic orders typically arrive within 3-7 business days via standard shipping. International delivery times vary by destination but generally take 10-15 business days.
What is your return policy for online purchases?
We offer a 30-day return policy for unworn watches in their original packaging with all tags and plastic protectors intact. Please note that sized bracelets are considered final sale.
Can I have my watch resized before it is shipped?
Absolutely. You can provide your wrist measurement in the order notes, and our expert technicians will size the metal bracelet free of charge before dispatching your order.
Do you offer repair services for watches bought elsewhere?
Yes, Halifax Watch Company provides a wide range of repair services, including battery replacements, pressure testing, and crystal repairs for most major watch brands.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Sezzle for interest-free installments.